Trusted by New Zealanders for almost 100 years

AMI has been protecting New Zealanders for almost 100 years. Over 700,000 people trust us to be on their side and protect the things they love. We’re proud to be recognised as one of New Zealand’s most trusted brands and for our commitment to outstanding customer service.

AMI Help Centre

Visit our Help Centre to find out the different ways you can manage your insurance, including all the things you can do online – make claims, payments, changes to some policies and even buy new cover. 
Explore our Help Centre

Extra care & support

We understand that people need different levels of support throughout their lives. If you’re experiencing financial hardship, family harm, health issues, bereavement, or other challenges, we can help.

If you’re finding it challenging to manage your insurance, for any reason, please let us know by calling us on 0800 100 200, or contacting us on Facebook messenger. Our Customer Care Team can provide support for a range of circumstances.

Find out more

Sponsorship

We’re committed to supporting Kiwi communities through our sponsorship of Habitat for Humanity and Community Patrols New Zealand.

AMI’s partnership with Habitat for Humanity helps to enable their important work helping New Zealanders access healthy, dry and warm housing – watch the Habitat video to hear more about their awesome work.
More about our sponsorship

Financial Position

AMI is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A score of AA means IAG has a ‘very strong’ claims-paying ability and is your reassurance we’ll be here for you should an accident happen.

See our rating

Financial Advice Disclosure

Your insurance is underwritten by AMI Insurance, a business division of IAG New Zealand Limited (IAG). IAG has a Financial Advice Provider license issued by the Financial Markets Authority.

Phone: 09 969 6000
Email: info@ami.co.nz
Physical address: 1 Fanshawe Street, Auckland 1010
Postal address: Private Bag 92130, Auckland 1142

Our full Financial Advice Disclosure

Member of ICNZ

AMI is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand. As an ICNZ member, AMI abides by the ICNZ Fair Insurance Code. You can find additional information, including consumer advice about insurance, on the ICNZ website.
More about the Fair Insurance Code

AMI Hub

Whether you’re after inspiring stories or handy tips and tools, you’ll find it all and more at our AMI hub. Read our wild weather updates, get helpful living and driving info, learn about our partnerships, hear from our customers, and more.

Read our articles

AMI Help Centre

Visit our Help Centre to find out the different ways you can manage your insurance, including all the things you can do online – make claims, payments, changes to some policies and even buy new cover. 
Explore our Help Centre

Extra care & support

We understand that people need different levels of support throughout their lives. If you’re experiencing financial hardship, family harm, health issues, bereavement, or other challenges, we can help.

If you’re finding it challenging to manage your insurance, for any reason, please let us know by calling us on 0800 100 200, or contacting us on Facebook messenger. Our Customer Care Team can provide support for a range of circumstances.

Find out more

Sponsorship

We’re committed to supporting Kiwi communities through our sponsorship of Habitat for Humanity and Community Patrols New Zealand.

AMI’s partnership with Habitat for Humanity helps to enable their important work helping New Zealanders access healthy, dry and warm housing – watch the Habitat video to hear more about their awesome work.
More about our sponsorship

Financial Position

AMI is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A score of AA means IAG has a ‘very strong’ claims-paying ability and is your reassurance we’ll be here for you should an accident happen.

See our rating

Financial Advice Disclosure

Your insurance is underwritten by AMI Insurance, a business division of IAG New Zealand Limited (IAG). IAG has a Financial Advice Provider license issued by the Financial Markets Authority.

Phone: 09 969 6000
Email: info@ami.co.nz
Physical address: 1 Fanshawe Street, Auckland 1010
Postal address: Private Bag 92130, Auckland 1142

Our full Financial Advice Disclosure

Member of ICNZ

AMI is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand. As an ICNZ member, AMI abides by the ICNZ Fair Insurance Code. You can find additional information, including consumer advice about insurance, on the ICNZ website.
More about the Fair Insurance Code

AMI Hub

Whether you’re after inspiring stories or handy tips and tools, you’ll find it all and more at our AMI hub. Read our wild weather updates, get helpful living and driving info, learn about our partnerships, hear from our customers, and more.

Read our articles

AMI Help Centre

Visit our Help Centre to find out the different ways you can manage your insurance, including all the things you can do online – make claims, payments, changes to some policies and even buy new cover. 
Explore our Help Centre

Extra care & support

We understand that people need different levels of support throughout their lives. If you’re experiencing financial hardship, family harm, health issues, bereavement, or other challenges, we can help.

If you’re finding it challenging to manage your insurance, for any reason, please let us know by calling us on 0800 100 200, or contacting us on Facebook messenger. Our Customer Care Team can provide support for a range of circumstances.

Find out more

Sponsorship

We’re committed to supporting Kiwi communities through our sponsorship of Habitat for Humanity and Community Patrols New Zealand.

AMI’s partnership with Habitat for Humanity helps to enable their important work helping New Zealanders access healthy, dry and warm housing – watch the Habitat video to hear more about their awesome work.
More about our sponsorship

Financial Position

AMI is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A score of AA means IAG has a ‘very strong’ claims-paying ability and is your reassurance we’ll be here for you should an accident happen.

See our rating

Financial Advice Disclosure

Your insurance is underwritten by AMI Insurance, a business division of IAG New Zealand Limited (IAG). IAG has a Financial Advice Provider license issued by the Financial Markets Authority.

Phone: 09 969 6000
Email: info@ami.co.nz
Physical address: 1 Fanshawe Street, Auckland 1010
Postal address: Private Bag 92130, Auckland 1142

Our full Financial Advice Disclosure

Member of ICNZ

AMI is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand. As an ICNZ member, AMI abides by the ICNZ Fair Insurance Code. You can find additional information, including consumer advice about insurance, on the ICNZ website.
More about the Fair Insurance Code

AMI Hub

Whether you’re after inspiring stories or handy tips and tools, you’ll find it all and more at our AMI hub. Read our wild weather updates, get helpful living and driving info, learn about our partnerships, hear from our customers, and more.

Read our articles

Helping you back to a smile

To soften the blow of an incident, here’s a few ways we can help get your smile back.

We’ll get you home safely

If you’re in an accident and your car gets badly damaged, we’ll tow it to a safe place and cover your transport and accommodation costs so you, your passengers and pets can get to your destination or return home.

Pay only one excess for the same incident
You’ll only pay one excess if the unexpected happens and you need to make a claim on more than one policy with AMI* for the same incident. For example, if a flood causes damage to both your car and garage at the same time. 

*Includes Home, Contents, Car, Motorcycle, Landlord’s, Trailer, Residential Contract Works, Motorhome, Caravan, and Boat policies. The excess applied will be the highest applicable excess under the affected policies. 

A roof over your head for your family - including your pets.

With our Home Insurance policy, if you can’t live in your home due to something we cover, we’ll pay for temporary accommodation costs for your household, even your furry friends, up to your policy limit.

Have more than one policy with AMI?
When you need to claim on multiple policies insured at the same address, for the same incident, you’ll only need to pay one excess amount, the highest applicable excess. We’ll waive the rest.*

*Includes Home, Contents, Car, Motorcycle, Landlord’s, Trailer, Residential Contract Works, Motorhome, Caravan, and Boat policies. The excess applied will be the highest excess under the affected policies. Except in a collision between insured vehicles, in which case it will be the excess of the vehicle driven by the most at fault driver.

Moving your belongings to a safe place

With our Contents Insurance policy, if the home you own or rent becomes unliveable due to something we cover, we’ll pay the moving costs for your belongings to be stored, up to your policy limit. For instance, to your temporary accommodation or a secure storage facility, and the return to your home.

Food can be expensive, so you shouldn’t have to pay to replace it.
With our Contents Insurance policy, if your refrigerator or freezer suddenly stops working, we’ll pay to replace spoiled food up to your policy limit.

Have more than one policy with AMI?
If you need to claim on multiple AMI policies insured at the same address, for the same incident, you’ll only need to pay one excess. We’ll waive the rest.*

*Includes Home, Contents, Car, Motorcycle, Landlord’s, Trailer, Residential Contract Works, Motorhome, Caravan, and Boat policies. The excess applied will be the highest excess under the affected policies. Except in a collision between insured vehicles, in which case it will be the excess of the vehicle driven by the most at fault driver.

We’ll help get your rental ready for new tenants

With our Landlord’s Content Insurance, we’ll pay to remove abandoned items left by your previous tenant, so you can rent your property out again.

You won’t go without rent if your rental home becomes unliveable
With our Landlord's Home Insurance, if your tenants can’t live in your home due to something we cover, we’ll pay for the rent you lose up to your policy limit. 

Specialists that speak your language.

If English isn't your first language, we'll try to find you a bilingual specialist who speaks your language.

We get that every business is unique.
Our team of business insurance experts will take the time to get to know your business and what matters most to you.

We’ll get you home safely

If you’re in an accident and your car gets badly damaged, we’ll tow it to a safe place and cover your transport and accommodation costs so you, your passengers and pets can get to your destination or return home.

Pay only one excess for the same incident
You’ll only pay one excess if the unexpected happens and you need to make a claim on more than one policy with AMI* for the same incident. For example, if a flood causes damage to both your car and garage at the same time. 

*Includes Home, Contents, Car, Motorcycle, Landlord’s, Trailer, Residential Contract Works, Motorhome, Caravan, and Boat policies. The excess applied will be the highest applicable excess under the affected policies. 

A roof over your head for your family - including your pets.

With our Home Insurance policy, if you can’t live in your home due to something we cover, we’ll pay for temporary accommodation costs for your household, even your furry friends, up to your policy limit.

Have more than one policy with AMI?
When you need to claim on multiple policies insured at the same address, for the same incident, you’ll only need to pay one excess amount, the highest applicable excess. We’ll waive the rest.*

*Includes Home, Contents, Car, Motorcycle, Landlord’s, Trailer, Residential Contract Works, Motorhome, Caravan, and Boat policies. The excess applied will be the highest excess under the affected policies. Except in a collision between insured vehicles, in which case it will be the excess of the vehicle driven by the most at fault driver.

Moving your belongings to a safe place

With our Contents Insurance policy, if the home you own or rent becomes unliveable due to something we cover, we’ll pay the moving costs for your belongings to be stored, up to your policy limit. For instance, to your temporary accommodation or a secure storage facility, and the return to your home.

Food can be expensive, so you shouldn’t have to pay to replace it.
With our Contents Insurance policy, if your refrigerator or freezer suddenly stops working, we’ll pay to replace spoiled food up to your policy limit.

Have more than one policy with AMI?
If you need to claim on multiple AMI policies insured at the same address, for the same incident, you’ll only need to pay one excess. We’ll waive the rest.*

*Includes Home, Contents, Car, Motorcycle, Landlord’s, Trailer, Residential Contract Works, Motorhome, Caravan, and Boat policies. The excess applied will be the highest excess under the affected policies. Except in a collision between insured vehicles, in which case it will be the excess of the vehicle driven by the most at fault driver.

We’ll help get your rental ready for new tenants

With our Landlord’s Content Insurance, we’ll pay to remove abandoned items left by your previous tenant, so you can rent your property out again.

You won’t go without rent if your rental home becomes unliveable
With our Landlord's Home Insurance, if your tenants can’t live in your home due to something we cover, we’ll pay for the rent you lose up to your policy limit. 

Specialists that speak your language.

If English isn't your first language, we'll try to find you a bilingual specialist who speaks your language.

We get that every business is unique.
Our team of business insurance experts will take the time to get to know your business and what matters most to you.

We’ll get you home safely

If you’re in an accident and your car gets badly damaged, we’ll tow it to a safe place and cover your transport and accommodation costs so you, your passengers and pets can get to your destination or return home.

Pay only one excess for the same incident
You’ll only pay one excess if the unexpected happens and you need to make a claim on more than one policy with AMI* for the same incident. For example, if a flood causes damage to both your car and garage at the same time. 

*Includes Home, Contents, Car, Motorcycle, Landlord’s, Trailer, Residential Contract Works, Motorhome, Caravan, and Boat policies. The excess applied will be the highest applicable excess under the affected policies. 

A roof over your head for your family - including your pets.

With our Home Insurance policy, if you can’t live in your home due to something we cover, we’ll pay for temporary accommodation costs for your household, even your furry friends, up to your policy limit.

Have more than one policy with AMI?
When you need to claim on multiple policies insured at the same address, for the same incident, you’ll only need to pay one excess amount, the highest applicable excess. We’ll waive the rest.*

*Includes Home, Contents, Car, Motorcycle, Landlord’s, Trailer, Residential Contract Works, Motorhome, Caravan, and Boat policies. The excess applied will be the highest excess under the affected policies. Except in a collision between insured vehicles, in which case it will be the excess of the vehicle driven by the most at fault driver.

Moving your belongings to a safe place

With our Contents Insurance policy, if the home you own or rent becomes unliveable due to something we cover, we’ll pay the moving costs for your belongings to be stored, up to your policy limit. For instance, to your temporary accommodation or a secure storage facility, and the return to your home.

Food can be expensive, so you shouldn’t have to pay to replace it.
With our Contents Insurance policy, if your refrigerator or freezer suddenly stops working, we’ll pay to replace spoiled food up to your policy limit.

Have more than one policy with AMI?
If you need to claim on multiple AMI policies insured at the same address, for the same incident, you’ll only need to pay one excess. We’ll waive the rest.*

*Includes Home, Contents, Car, Motorcycle, Landlord’s, Trailer, Residential Contract Works, Motorhome, Caravan, and Boat policies. The excess applied will be the highest excess under the affected policies. Except in a collision between insured vehicles, in which case it will be the excess of the vehicle driven by the most at fault driver.

We’ll help get your rental ready for new tenants

With our Landlord’s Content Insurance, we’ll pay to remove abandoned items left by your previous tenant, so you can rent your property out again.

You won’t go without rent if your rental home becomes unliveable
With our Landlord's Home Insurance, if your tenants can’t live in your home due to something we cover, we’ll pay for the rent you lose up to your policy limit. 

Specialists that speak your language.

If English isn't your first language, we'll try to find you a bilingual specialist who speaks your language.

We get that every business is unique.
Our team of business insurance experts will take the time to get to know your business and what matters most to you.

Our beliefs and values

Our team

The best way we can support New Zealanders is to represent them well. We have a dedicated Mandarin speaking team, a specialist Customer Care Team and a diverse workforce. We understand what matters most in your community, and everyone at AMI gets a volunteer day to spend time giving back to a local cause of their choice.

Explore AMI in Mandarin

Our values

Having a truly inclusive culture is something we strive for. We believe that greater diversity means greater imagination and an inclusive workplace makes for happy employees. We know we’ve succeeded when everyone feels they belong.

Our environment

Operating responsibly and ethically is at the core of our purpose. AMI is a business division of IAG, which aims to make the world a safer place. And that means understanding and caring for our environment, so we're proudly carbon neutral. We’re working with our partners to find more sustainable ways to be there for our customers.

Our environmental actions