How to get in touch with us.

Do it online

Manage your insurance online

It's quick and easy to find out your policy details like your excess and sum insured. You can make simple changes, manage your claims and make payments online. Head to My AMI to get started.

Do it online

Find answers right now

Find answers to common questions and helpful hints by searching our Help Centre articles.

Get answers

Visit us in-store

We've partnered with MTF Finance so we can provide you with face-to-face assistance with AMI Insurance Hubs in certain stores.

 

If you’d like in-person support with billing enquiries, understanding or buying AMI insurance, making claims, or navigating our online services, pop into your nearest AMI Insurance Hub. No appointments needed.

If your claim is complex or you have questions about business insurance, our team can help you connect with the right AMI expert and support you through the process.

Please note, we don’t take cash or EFTPOS payments on site.

Current locations:

AMI Insurance Hub Mount Eden 

376 Dominion Rd, Mt Eden, Auckland 1024
9am – 5pm Monday to Friday
10am – 2pm Saturday
Closed public holidays

AMI Insurance Hub Hornby 

40 Carmen Road, Hornby, Christchurch 8042
8.30am – 5.30pm Monday to Friday
10am – 4pm Saturday
Closed public holidays

Learn more

Online chat

Chat with our AMI consultants via Facebook Messenger.
9am–5pm Monday to Friday

Chat to the team

Phone us

Personal Insurance

Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays

Calling from overseas
+64 3 371 9000

华语服务
0800 168 268

Business Insurance

Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday
10am – 2pm Saturday

Business claims
0800 100 200
9am – 6pm Monday to Friday

中文商业保险
0800 168 268

Cyber insurance claims
0800 292 377
24/7

Travel Insurance

Quotes, payments, amendments and general enquiries
0800 500 425
8:30am – 5:30pm Monday to Friday
10am – 2pm Saturday

24/7 Emergency Assistance
All countries +64 9 300 8581

Travel claims
+64 9 300 8583 or claim online.

AMI Roadside Rescue

If you need roadside assistance now, call 0800 800 802. For hearing impaired persons, text 021 30 30 30. 

Available 24 hours a day, 7 days a week.

Sales and payments:

Call 0800 800 802
6am-9pm daily (including public holidays)

Claims

New claims
For car, home, contents and travel claims, skip the queues and do it online.

Claim online

0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays

Existing claims
View and manage your claim anywhere, anytime with your MyAMI online account, or with our AMI app.

0800 100 200
8am – 6pm Monday to Friday; closed public holidays

Claims collections
Call 0800 802 423 to get in touch about paying off a debt or an upcoming hearing.

Other enquiries

Media enquiries

For media enquiries, visit the Corporate website.

Non-contracted suppliers

Non-contracted suppliers can email invoices to claims@ami.co.nz. Please include the claim reference in the subject field.

Extra care and support

If you're experiencing circumstances where you'd benefit from extra care and support, or have additional accessibility needs, we've put together some information on how we can help.

Get extra support

Complaints

We truly value feedback, so please get in touch with any concerns. Either call us on 0800 100 200 or complete our online complaint form. You can also find out what to expect once you've made a complaint.

Reporting insurance fraud

Insurance fraud costs every policy holder. You can help by reporting suspected fraudulent activity via:
Email: fraud@iag.co.nz
Phone: 0800 372 835 (0800 FRAUDLINE)
Information provided will be held in the strictest of confidence.

If you would prefer to report insurance fraud to an independent party, or via an online webform, you can do so by contacting the Insurance Fraud Bureau.

If you're not sure if your concern relates to fraud, you can learn more about fraud here.